Terms and Conditions

ChristmasCardsSite.com will ship all 3 day select, 2nd day air and next day air orders received before 12 PM PST/ 3 PM EST the same day and all 3 day select, 2nd day air and next day air orders received after 12 PM PST/ 3 PM EST the next business day. All ground orders will ship within 24-48 business hours. ChristmasCardsSite.com reserves the right to alter same day shipping cut-off during all holiday periods.  Free shipping offer does not include 3 day select, 2nd day or next day air shipments.

ChristmasCardsSite.com's General Customer Service policy will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. ChristmasCardsSite.com will replace or refund the value of any gift not meeting the customer's satisfaction, deemed damaged or defective. Refunds or replacements are only offered if the original gift can be retrieved for inspection.(Assuming the claim is made within the 3 day grace period.) ChristmasCardsSite.com guarantees all orders they ship will have the general look and product assortment as the photos used to represent them.

Claims All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy ChristmasCardsSite.com will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of ChristmasCardsSite.com and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the order before we can verify the damages/ discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

Incorrect Address All orders must be complete with the correct address, city, state and zip. ChristmasCardsSite.com will not be responsible for an order being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.

    * A $10.00 Fee will be added to your bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/ apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
    * Claims or requests for refunds on orders returned due to a bad address will not honored.
    * Claims for late deliveries due to missing suite numbers / apartment numbers or incorrect information will not be honored.

Returns In the event a carrier returns an order due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the customers bill and the customers will be charged a 20% restocking fee, if applicable. Shipping charges usually consist of shipping to the recipient, shipping back to ChristmasCardsSite.com and any address correction fees.

ChristmasCardsSite.com will not be held responsible for orders delivered late or lost due to a carrier's inability to make a correction.

Orders will be accepted in the following method:

   1. On-line ordering by using the www.ChristmasCardsSite.com order system.

Substitutions:  ChristmasCardsSite.com will make every effort to fill each order exactly as specified on the content listings. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. If for any reason we will be out of an item for an extended period of time ChristmasCardsSite.com will notify customers via email. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.

Fullfillment ChristmasCardsSite.com will make every effort to ship and fill all orders received. However if an order can not be filled ChristmasCardsSite.com will notify the customer within 3 business days. Additional credits will not be offered in the event we can not fill an order.

Right to Modify: ChristmasCardsSite.com retains the right to modify this agreement at any time. Changes will not be retroactive.